1. Do you offer free classes?
2. Can you drop-in for classes?
No, we want to know that you are committed to making a change for yourself so we ask you to commit to our smallest package for 4 camps for 1 month.
3. Do you have open gym hours?
No, due to the size of our facility and the fact that we run several services throughout the day, we do not see this option being beneficial to our current members.
4. Is there a general use of the gym if you purchase a membership?
No, our memberships are based on how many times you plan on training with a coach at our facility.
5. How long are your contracts?
We understand that your schedule can change from month to month and you might not be able to get here as often as you would like, so our packages are purchased on a month to month basis.
6. Can I stop in to check out the facility?
Yes, you can, just make sure you schedule a visit with us prior to coming in.
1.How do memberships at BUST work?
You can choose either a month to month option or a 3 month commitment. Both options charge your account automatically each month, for the same amount and number of sessions. Click here for more information on these options & which one would work best for you. (link to your membership page?)
2.Do the sessions expire?
Yes, you have 1 month from your first visit to use all of your sessions. Before purchasing a membership, make sure to consider your schedule and choose the option that best fits your availability. Any unused sessions do not rollover into the next month.
3.What if I don’t come in for a month?
Charges continue automatically regardless of use. It’s up to you to cancel your membership.
4.How do I cancel the membership?
Month to month memberships can cancel at any time with written notice (email or text). 3 month memberships require 2 weeks written before the membership renews.
5.Can I freeze my membership?
Only with the 3 month option. We offer 1 complimentary freeze for a duration of 2-4 weeks within each contract period.
6.What if I am injured?
You can freeze either membership for medical reasons at any time with a note from your doctor. We’ll keep your membership on hold for however long you need to recover.
7.Why can’t I freeze with the month to month option?
The month to month option allows you to cancel anytime. You can stop the payments and pick them back up when you need to.
8.What is your refund policy?
BUST does not issue refunds for past payments or unused sessions. With membership at BUST, you agree to follow our rules and policies. We do reserve the right to cancel a membership if the policies are not followed. In that event, we will issue a refund for a pro-rated portion of your membership.
Members must cancel 12 hours prior to their training session.*
Members must cancel 6 hours prior to their training session.*
Members must cancel 8 hours prior to their training session.*
*Failure to cancel within the specified timeframe will result in the loss of that session.
If you still have questions, please do not hesitate to contact us.