1.Do you have any open gym hours?
No, due to the size of our facility and schedule of services, we don’t have an option for open gym hours.
2.If I’m a member, can I come in and workout on my own?
No, our memberships are based on how many times you plan on training with a coach.
3.Do you have locker rooms?
Due to COVID restrictions, our shower is currently closed. We have limited storage for personal items, so we ask that you come as prepared as possible for your training session.
CURRENT COVID GUIDELINES & PROTOCOLS
Our member’s and staff’s health and safety are of the utmost importance to us. Please read our COVID protocols, following the state’s guidelines:
•Masks must be worn at all times in the gym, both by staff and members.
•Temperatures are taken upon entering the gym. Anyone with a temperature of 100˚ or higher is sent home.
•Members are responsible for wiping down equipment after use. Each members is given their own disinfectant and hand sanitizer to use while in the gym.
•We disinfect frequently used pieces of equipment in between sessions.
•Two air purifiers run during all sessions.
•In the event a member tests positive for COVID, we close the gym for 24 hours for a deep clean. We will notify members who may have been in contact with that person. Any member who tests positive cannot return to the gym until they’ve received 2 negative COVID tests within 4 days of each other.
1.How do Semi Private memberships work?
We offer three options- 6 month membership, 3 month membership (both auto-renew) or single purchase (buy as you go). 3 and 6 month memberships are charged on the same day each month and the contract auto-renews unless you cancel it.
2.What option is better for me?
It depends. If you have a long term goal and a consistent schedule, the 6 month membership is probably the better option. If you travel a lot or have a hectic work/life, then single purchase and 3 month membership might be better choices.
3.How do I cancel my membership?
We require 2 week notice before the renewal date to cancel the 3 month membership. We do charge a cancellation fee if you need to cancel the contract early.
4.How long do I have to use my sessions?
One calendar month from your purchase date.
5.What if I can’t come in a week?
You’ll have to find an extra day in the following week to make up the session.
6. Can I transfer my remaining sessions to another member?
Unfortunately, training sessions cannot be transferred over to another member.
7.Can I freeze my membership?
You receive 1 complimentary freeze with the 3 month membership and 2 complimentary freezes with the 6 month membership. Freezes can be for a period of 1-4 weeks. We do not offer freezes for the month to month option.
8.What if I’m injured?
Bring us a note from your doctor and we’ll put your sessions on hold until you’ve recovered. You will need medical clearance before reactivating.
9. What is your refund policy?
BUST does not issue refunds for past payments or unused sessions. With membership at BUST, you agree to follow our rules and policies. We do reserve the right to cancel a membership if the policies are not followed. In that event, we will issue a refund for a pro-rated portion of your membership.
Members must cancel 24 hours prior to their training session.*
*Failure to cancel within the specified timeframe will result in the loss of that session.
MEMBERSHIP CANCELLATION POLICY
You may cancel your membership at the end of the 3 or 6 months, before it renews. Cancellation requests must be in writing, via email, two weeks prior to your renewal date.
*Early termination of your contract will result in a cancellation fee of $150.
Inclement Weather Policy
In case of inclement weather:
We will send you an email the night before letting you know if a class cancellation may be pending.
We’ll make the decision to cancel at least three hours before the class.
If we cancel class, you will receive an email from us. It will also be cancelled on Mindbody. Just in case, if you don’t receive an email, always check the Mindbody Mobile App prior to class.
If you still have questions, please do not hesitate to contact us.