1.Do you have any open gym hours?
No, due to the size of our facility and schedule of services, we don’t have an option for open gym hours.
2.If I’m a member, can I come in and workout on my own?
No, our memberships are based on how many times you plan on training with a coach.
3.Do you have locker rooms?
While we don’t have designated locker rooms, we have areas for changing and showering for after class if needed.
1.How do Semi Private memberships work?
We offer two options- 3 month membership (auto-renew) or single purchase (buy as you go). 3 month memberships are charged on the same day each month and the contract auto-renews after 3 months unless you cancel it.
2.What option is better for me?
It depends. If you have a long term goal and a consistent schedule, the 3 month membership is probably the better option. If you travel a lot or have a hectic work/life, then single purchase might be a better choice.
3.How do I cancel my membership?
We require 2 week notice before the renewal date to cancel the 3 month membership. We do charge a cancellation fee if you need to cancel the contract early.
4.How long do I have to use my sessions?
One calendar month from your purchase date
5.What if I can’t come in a week?
You’ll have to find an extra day in the following week to make up the session.
6. Can I transfer my remaining sessions to another member?
Unfortunately, training sessions cannot be transferred over to another member.
7.Can I freeze my membership?
You receive 1 complimentary freezes with the 3 month membership. Freezes can be for a period of 1-4 weeks.
8.What if I’m injured?
Bring us a note from your doctor and we’ll put your sessions on hold until you’ve recovered. You will need medical clearance before reactivating.
9. What is your refund policy?
BUST does not issue refunds for past payments or unused sessions. With membership at BUST, you agree to follow our rules and policies. We do reserve the right to cancel a membership if the policies are not followed. In that event, we will issue a refund for a pro-rated portion of your membership.
Members must cancel 12 hours prior to their training session.*
*Failure to cancel within the specified timeframe will result in the loss of that session.
MEMBERSHIP CANCELLATION POLICY
You may cancel your membership at the end of the 3 months, before it renews. Cancellation requests must be in writing, via email, two weeks prior to your renewal date.
*Early termination of your contract will result in a cancellation fee of $150.
Inclement Weather Policy
In case of inclement weather:
We will send you an email the night before letting you know if a class cancellation may be pending.
We’ll make the decision to cancel at least three hours before the class.
If we cancel class, you will receive an email from us. It will also be cancelled on Mindbody. Just in case, if you don’t receive an email, always check the Mindbody Mobile App prior to class.
If you still have questions, please do not hesitate to contact us.