FAQs

FREQUENTLY ASKED QUESTIONS

1. Do you have any open gym hours?
No, due to the size of our facility and schedule of services, we don’t have an option for open gym hours.

2. If I’m a member, can I come in and workout on my own?
No, our memberships are based on how many times you plan on training with a coach.

3. Do you have locker rooms?
Unfortunately, we do not have locker rooms, but we do have two bathrooms located in our facility that you can use to change into your gym attire, if needed. We have limited storage for personal items, so we ask that you come as prepared as possible for your training session.

CURRENT COVID GUIDELINES & PROTOCOLS

Our member’s and staff’s health and safety are of the utmost importance to us. Please read our COVID protocols, following the state’s guidelines:

•Masks are OPTIONAL in the gym.
•Members are responsible for wiping down equipment after use. Cleaning kits and hand sanitizer are provided around the gym.
•We disinfect frequently used pieces of equipment in between sessions.
•Two air purifiers run during all sessions.

•In the event a member tests positive for COVID, we will notify members who may have been in contact with that person. Any member who tests positive cannot return to the gym until they've undergone the CDC recommended quarantine period from the date of the test.

Session CANCELLATION POLICY

Semi-Private Training

Members must cancel 12 hours prior to their training session.

Strength Camps

Members must cancel 12 hours prior to their class.

*In the event you late cancel a session or no show, that session will be marked as used.

MEMBERSHIP CANCELLATION POLICY

If you on either a 3 or 6 month membership, you may cancel your membership at the end of the 3 or 6 months, before it renews.

Cancellation requests must be in writing, via email, two weeks prior to your renewal date.

*Early termination of your contract will result in a cancellation fee of $150.

REFUND Policy

BUST does not issue refunds for past payments or unused sessions.

With membership at BUST, you agree to follow our rules and policies. We do reserve the right to cancel a membership if the policies are not followed. In that event, we will issue a refund for a pro-rated portion of your membership. 

Inclement Weather Policy

In case of inclement weather:

We will send you an email the night before letting you know if a class cancellation may be pending. 
We’ll make the decision to cancel at least three hours before the class. 
If we cancel class, you will receive an email from us. It will also be cancelled on Mindbody. Just in case, if you don’t receive an email, always check the Mindbody Mobile App prior to class.
 
If you still have questions, please do not hesitate to contact us.