Semi-Private TRAINING FAQs

SEMI-PRIVATE MEMBERSHIPS

1. How do Semi Private memberships work?
We offer three options- 6 month membership, 3 month membership (both auto-renew) or single purchase (buy as you go). 3 and 6 month memberships are charged on the same day each month and the contract auto-renews unless you cancel it.

2. What option is better for me?
It depends. If you have a long term goal and a consistent schedule, the 6 month membership is probably the better option. If you travel a lot or have a hectic work/life, then single purchase and 3 month membership might be better choices.

3. How do I cancel my membership?
We require 2 week notice before the renewal date to cancel the 3 or 6 month membership. We do charge a $150 cancellation fee if you need to cancel the contract early.

4. Why do you charge an early termination fee?

  • Offsets the rate reduction you received for agreeing to a longer term membership.

  • Covers a portion of the remaining months of your original commitment.

  • Helps maintain staff payroll & operations.

5. How long do I have to use my sessions?
One calendar month from your purchase date.

6. What if I can’t come in a week?
You’ll have to find an extra day in the following week to make up the session. 

7. Can I transfer my remaining sessions to another member?
Unfortunately, training sessions cannot be transferred over to another member.

8. Can I freeze my membership?
You receive 1 complimentary freeze with the 3 month membership and 2 complimentary freezes with the 6 month membership. Freezes can be for a period of 1-4 weeks. We do not offer freezes for the month to month option.

9. What if I’m injured?
Bring us a note from your doctor and we’ll put your sessions on hold until you’ve recovered. You will need medical clearance before reactivating. 

10. What is your refund policy?
BUST does not issue refunds for past payments or unused sessions.

With membership at BUST, you agree to follow our rules and policies. We do reserve the right to cancel a membership if the policies are not followed. In that event, we will issue a refund for a pro-rated portion of your membership. 

Session CANCELLATION POLICY

Semi-Private Training
Members must cancel 12 hours prior to their training session.

**In the event you late cancel a session or no show, that session will be marked as used.

MEMBERSHIP CANCELLATION POLICY

You may cancel your membership at the end of the 3 or 6 months, before it renews. Cancellation requests must be in writing, via email, two weeks prior to your renewal date.

*Early termination of your contract will result in a cancellation fee of $150. Any remaining sessions must be completed by the package expiration date, no exceptions.
 
If you still have questions, please do not hesitate to contact us.